Complaints and feedback

Email admin@clearlineumbrella.com with “Complaint” in the subject. Include your contact details, relevant dates, the role or enquiry involved, what happened and the outcome you are seeking.

Send only relevant information. Ask for an appropriate way to provide sensitive records if they are necessary. For an immediate danger or emergency, use the appropriate emergency or workplace reporting route rather than waiting for an email response.

The company will need to review the relevant information, clarify anything missing and explain its response and any proposed next steps. If you disagree with a response, reply explaining what remains unresolved and ask for it to be reviewed. A complaint does not remove any statutory rights, applicable deadlines or external routes available to you.

For personal information concerns, use “Privacy complaint” in your email subject. See the privacy policy for your rights. You may also contact the Information Commissioner’s Office directly without waiting for Clearline’s process to finish.

Include the page address and a description of the problem. The accessibility page explains the website’s motion and keyboard features and how to request help. You can continue to contact Clearline directly by email if a website feature is difficult to use.